Experienced a bump in the road? When you’re in a crash or experience damage to your vehicle, you want quick, fair outcomes. At Frankenmuth Insurance, we understand you want to get back behind the wheel and return to life as usual. But with ongoing supply shortages from the lingering pandemic, auto insurance claims may be taking longer than usual.
Wondering why these delays are happening and what you should do? We’re here to help.
Why is my auto insurance claim delayed?
Industries worldwide are facing delays and supply chain shortages. You’ve likely encountered this when trying to purchase furniture, clothing, tech products, or even a new vehicle. Similarly, auto repair shops are struggling with staffing shortages and delays for essential items, materials, and parts needed for your vehicle repairs.
So, while you won’t experience a delay in getting a response regarding your claim, it may take longer to get your vehicle repaired and close the case.
How can I ensure fast, fair insurance claims?
Our team is here to help you get the answers you need and navigate shortages and delays. For the fastest and most accurate claims, follow these steps:
Step 1: File a claim.
Contact us about your claim as soon as possible. Our team is available 24/7/365, and we offer multiple ways to file claims (online, over the phone, by fax, or by mail) so you can choose the method that’s most convenient for you.
Step 2: Learn what documentation you’ll need.
Work with a claims agent to submit the necessary documents and keep important files on hand (including police reports, evidence of the claim from the crash, and more). Knowing where these key items are will help speed up your claim.
Step 3: Find an auto repair shop.
Once you’ve filed your claim, find an auto repair shop near you. If you’re in Michigan or Ohio, our search tool can help you find local auto repair options.
Step 4: Be patient.
Keep in mind potential delays. Much of the timeline is out of the repair shop’s hands. Ask for their best estimate of the repair completion date and request status updates as they receive them.
Step 5: Close the claim and complete vehicle repairs.
Once your claim has been approved, payment has been made to the repair shop, and the necessary parts are in, take your vehicle in for repairs. If your vehicle can’t be driven before repairs, ask if a rental car is included in your policy. Rental limits are usually 30 days, so it might be worth asking for a temporary fix to make your car drivable while you wait for parts.
As our world continues to recover from the COVID-19 pandemic, we may see ongoing effects in areas like vehicle claims. Have more questions about claims filing, claim progress, or what you should do during the process? Our claims team is here to assist you.
And for all your vehicle needs, Frankenmuth Insurance provides peace of mind with comprehensive policies. Speak to one of our local, independent agents today.
